View Full Version : Pregnant Lethbridge, Alberta white mom was served cleaning chemical instead of a latte at McNigger's

08-02-2018, 09:03 AM

EXCLUSIVE UPDATED: Pregnant Lethbridge mom says she was served cleaning chemical instead of a latte at McDonald's
Updated: August 1, 2018 - 9:26am


LETHBRIDGE - UPDATE 3:00 p.m. - Lethbridge News Now has received a response from McDonald's External Communications Supervisor, Corporate Relations, Laura Munzar, on behalf of franchisee owner Dan Brown. Here is the statement in full:

Since learning about the complaint, our team has been in very close contact with the guest and apologized to her. The health inspector also visited my restaurant and is not investigating further.

McDonald’s is renowned for its food safety protocols and I am sorry that this happened in my restaurant here in Lethbridge.

What happened is that the machine was being cleaned – as it is every morning. Unfortunately, the milk supply line was connected to the cleaning solution while this guest’s drink was made.

We have taken immediate action to review the proper cleaning procedures with the team and have put additional signage up as an added reminder.

- Dan Brown, Franchisee, McDonald’s Lethbridge

A Lethbridge mother who is 32 weeks pregnant with her third child says she was served a cleaning agent from a McDonald's on University Dr. West, rather than the latte she ordered.

Sarah Douglas says she was taking her son to a baseball tournament in Medicine Hat, and she went to the drive-though at the west-side McDonald's around 6:45 a.m. Sunday, July 29, and ordered a latte. She then drove onto Highway 3, and as she was doing so, she took a sip of what she believed was the coffee she had just ordered.

"As a mother, I want to make sure I have voice and that I'm being heard in terms of the safety of consumers."

"I immediately had to put my hazard lights on and pull over and spit it out and rinse my mouth out with...in the door of my vehicle I had some water. I opened up the lid of the coffee and out pours this pungent smell of chemical. It wasn't a latte at all."

She didn't take a picture of it, but says it looked a watery- brownish colour; and as if it had been standing for a long period of time. She put the lid back on the coffee container, immediately drove back to the McDonald's in question, and asked to speak to a supervisor.

"I showed him the coffee and he had asked if I wanted a new one, and I said, 'absolutely not, this is unacceptable.' I said I need to speak to someone higher up and he said he was the only supervisor on at the time, and he gave me his manager's phone number."

She said that one of the workers told her two cleaning lines were hooked up to the latte machine, even as she brought back her coffee.