View Full Version : Kids boutique accused of discrimination (against Jews) over limited return policy

The Bobster
09-11-2016, 07:00 PM

Kids boutique accused of discrimination over limited return policy
By Dean Balsamini
September 11, 2016 | 1:58pm

A luxury online retailer offers full refunds to “dissatisfied” shoppers — unless they live in Brooklyn.

Shan and Toad, a children’s clothing boutique based in California, also won’t refund customers living in Passaic or Lakewood in New Jersey, or in upstate Monroe or Monsey.

Customers in the five areas can only get store credit or exchanges.

The site offers no explanation for its policy, but some allege it discriminates against Jews. :laugh:

“It’s blatantly discriminatory. Those places are clearly identifiable with Jewish populations,” said Brooklyn Heights Rabbi Joseph Pastanik. :rolleyes:

New York state law doesn’t require retailers to have a specific refund, credit or exchange policy.

Shana Laub, 31, who owns the Murrieta-based shop and is Orthodox herself, denied discriminating, saying the policy is a matter of “survival.”

“This is a small company. It’s not Amazon.com. It’s owned by a mother of a household of seven,” said her jew lawyer, Samuel Reiser.

He said the policy was implemented after “(((certain neighborhoods))) generated excessive returns.”

Laub said customers in the areas “would place large orders and return all, or nearly all of the items they had purchased, often in poor condition, and only after a substantial delay.” :rolleyes:

She denied targeting Jewish enclaves.

“There is no common thread in these five communities, aside from the buying and returns patterns,” the mother of five said in an e-mail. “It has nothing to do with prejudice against any race or religion.”

She said she has been targeted by threats, “a firestorm of legal accusations” and “public humiliation” after media reports publicized the policy last week, even though it went into effect in March 2015.

“I am a peaceful and thoughtful person, and I pride myself on offering superior customer service and attention to each and every customer,” she said.

“If I unwittingly insulted or hurt anybody, I sincerely ask forgiveness now. I had never intended to. I was merely trying to survive.”

The shop offers chichi brands like Little Marc Jacobs and Junior Gaultier at prices as high as $1,085.